There can be multiple ways to accomplish the same task. For example, if you want to go into uninstall a program, you can click on the Start Menu button, find the Control Panel, then choose Programs and Features. Since I’m there practically every day, I just click on Start and type in “appwiz.cpl” The important thing, however, when you train people is not forcing them into one particular technique or the other.
The goal of any of your changes should be improving customer efficiency. My high school drafting teacher had this quote on the wall: “Leave this world a little better than you found it.”
I absolutely hate the idea of “if it ain’t broke, don’t fix it.” Allowing small issues fester should only be acceptable when either: diminishing returns factors in meaning you should reassess the mess because the problem persists, or if customer buys off on it “as is” then should put it on the back burner and fix it quietly. Why?
When I started my career in technical support, I was never told that a majority of the work I’d be doing would be fixing people’s attitudes toward technology, rather than actually fixing the technology itself. Once I realized this, vistas opened, and I really found my niche.
While you should be known for your tenacity to tackle issues head-on, you should also be careful not to overdo it, and that’s where an analogy with rolling your ankle can be helpful.
I’m not a morning person, and only within this past year of my career have I realized the importance of removing any hindrances before I leave the door, so here’s how I prep the night before making that cheese with “today’s project” to inspire your morning routine.
One of my favorite examples of work ethic was from a few years ago, collaborating on a landscaping project with my friend Mikael, where we made it rain.