Work Ethic: Don’t Teach Technique

There can be multiple ways to accomplish the same task. For example, if you want to go into uninstall a program, you can click on the Start Menu button, find the Control Panel, then choose Programs and Features. Since I’m there practically every day, I just click on Start and type in “appwiz.cpl” The important thing, however, when you train people is not forcing them into one particular technique or the other.

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Work Ethic: Zero Customer Impact

The goal of any of your changes should be improving customer efficiency. My high school drafting teacher had this quote on the wall: “Leave this world a little better than you found it.”

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Work Ethic: Fix Small Problems

I absolutely hate the idea of “if it ain’t broke, don’t fix it.” Allowing small issues fester should only be acceptable when either: diminishing returns factors in meaning you should reassess the mess because the problem persists, or if customer buys off on it “as is” then should put it on the back burner and fix it quietly. Why?

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Work Ethic: Support is Collaboration

When I started my career in technical support, I was never told that a majority of the work I’d be doing would be fixing people’s attitudes toward technology, rather than actually fixing the technology itself. Once I realized this, vistas opened, and I really found my niche.

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Work Ethic: My Morning Routine

I’m not a morning person, and only within this past year of my career have I realized the importance of removing any hindrances before I leave the door, so here’s how I prep the night before making that cheese with “today’s project” to inspire your morning routine.

Photo shows my checklist with a colorful place mat as the background.

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