Decisive Victories: New Ergonomic Keyboard

One of the major follies in the technology field is not listening to the customer. People can be belligerent, selfish, or otherwise disrespectful. One of the cornerstones of my career so far has been keeping my empathy, sitting down with someone, and resolving the root of the issue rather than what’s at the surface. Sometimes it just means the crew thinks I take longer than normal, which can be true, and other times it can lead to substantial rewards.

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